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    Business Process SetupFeb 20266 min read

    Business Process Setup for SMEs: A Practical Starter Kit

    A simple blueprint to map workflows, assign owners, document SOPs, and track performance without overcomplicating things.

    Business Process Setup for SMEs: A Practical Starter Kit

    Why process first

    Most SMEs struggle because work lives in people—not in a system.


    What to document

  1. Roles and responsibilities
  2. Core workflows (sales, ops, finance)
  3. SOPs and checklists
  4. Escalation paths

  5. Your first KPI dashboard

    Start small: volume, turnaround time, quality, and customer satisfaction.


    PT

    Pramza Team

    Pramza Solutions